lvjili Privacy
Policy

This Privacy Policy ("Policy") is issued by lvjili ("the Company," "we," "us," or "our") and applies to all personal data collected through the lvjili website at lvjili.app, the lvjili mobile application, and any related services, features, or communications we provide to registered players and visitors (collectively, "the Platform").

lvjili is committed to protecting the privacy and personal data of every user. We operate in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). Where applicable, we also observe internationally recognized data protection principles.

By accessing the lvjili Platform, registering an account, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

lvjili collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party service providers where necessary. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or legal compliance purposes, and only with your explicit consent.

lvjili uses the personal data we collect for the following purposes:

• Account Registration & Management: To create and maintain your lvjili account, verify your identity, and manage your player profile.
• Service Delivery: To process deposits and withdrawals, credit bonuses, record game outcomes, and provide all features of the Platform.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 21 years and to comply with anti-money laundering (AML) obligations under Philippine law.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through live chat and email.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including reporting obligations to PAGCOR and other regulatory authorities.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the overall player experience on lvjili.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications. You may opt out at any time.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Under the Philippine Data Privacy Act of 2012, lvjili processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering — including account management, payment processing, and game delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and any processing of sensitive personal information, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

lvjili does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game Content Providers: Software providers whose games are hosted on the lvjili Platform may receive anonymized or aggregated gaming data for technical and compliance purposes.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or court order.
• Professional Advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of lvjili's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

lvjili retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction & Gaming Records: Retained for a minimum of five (5) years from the date of each transaction, as required by PAGCOR and AMLC regulations.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Preferences: Retained until you withdraw consent or request deletion, whichever is earlier.
• Technical & Log Data: Retained for up to twelve (12) months for security and performance monitoring purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.

lvjili uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files placed on your device when you visit our website or use our app.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without affecting core functionality.
• Performance & Analytics Cookies: Used to collect anonymized data about how players use the Platform — such as pages visited, time spent, and error messages — to help us improve performance and user experience.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits, so you do not need to re-enter them on each visit.
• Marketing Cookies: Used only where you have given explicit consent, to deliver relevant promotional content within the Platform. We do not use third-party advertising networks.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the lvjili Platform. For mobile app users, cookie-equivalent data is managed through your device's app permissions settings.

lvjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and lvjili servers is protected using TLS 1.2 or higher. Stored personal and financial data is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: Available for all player accounts and mandatory for administrative access to our systems.
• Regular Security Audits: Our platform and infrastructure undergo regular penetration testing and security assessments by independent third-party specialists.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, lvjili will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by lvjili:

• Right to Be Informed: The right to be notified of how your personal data is being collected and processed — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

The lvjili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine regulations governing casino-style online gaming. lvjili does not knowingly collect personal data from any person under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned to the payment source, minus any bonuses received.

If you are a parent or guardian and believe that your child has registered on the lvjili Platform, please contact our support team immediately so that we can take appropriate action.

The lvjili Platform may contain references to third-party payment providers and game content suppliers. While we take care to work only with reputable partners, lvjili is not responsible for the privacy practices of third-party services.

When you interact with a third-party payment provider such as GCash or PayMaya to complete a transaction, you are subject to that provider's own privacy policy and terms of service. We encourage you to review the privacy policies of any third-party services you use in connection with your lvjili account.

lvjili does not embed third-party advertising networks, social media tracking pixels, or external analytics services that would share your personal data with parties outside the scope described in this Policy.

lvjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will update the effective date at the top of this page.

Where practicable, we will provide advance notice of significant changes via email or an in-platform notification. Your continued use of the lvjili Platform after the publication of a revised Policy constitutes your acceptance of the updated terms.

We recommend reviewing this Policy periodically to stay informed about how lvjili protects your personal data. The most current version of this Policy will always be available at lvjili.app/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by lvjili, please contact our Data Protection Officer (DPO) through any of the following channels:

• Live Chat: Available 24/7 via the lvjili website and mobile application — the fastest way to reach us.
• Email: [email protected]
• General Support: [email protected]

Our DPO is responsible for overseeing lvjili's compliance with the Philippine Data Privacy Act and this Policy. All data subject rights requests and privacy complaints will be handled by the DPO's office. We aim to acknowledge all written requests within five (5) business days and to provide a substantive response within thirty (30) days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.